Data protection policy

1 Controller

Bosch Belgium is the controller responsible for the processing of your data. Exceptions are outlined in this data protection notice in case of other Controllers.

Our contact details are as follows: N.V. Robert Bosch S.A., Henri-Joseph Genessestraat 1., 1070 Bruxelles, Belgique. contact@be.bosch.com

2 Collection, processing, and usage of personal data

2.1 Data Categories

Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting, and payment data, which is an expression of a person’s identity.

When using our online offer or related services and functions, the following categories of personal data may be collected:

§ Identification data (for example surname, first name, IP address, etc.)

§ Contact data (for example telephone, email, postal address)

§ Connection data: Log files (logs)[MD1]

2.2 Processing purposes and legal basis

We as well as the service providers commissioned by us, process your personal data for the following processing purposes:

§ Provision of these online offers

Legal basis: Predominantly, legitimate interest on our part in direct marketing as long as this occurs in accordance with data protection and competition law.

§ In reply to user inquiries in the framework of a contact form

Legal basis: Predominantly, fulfilment of contractual obligations or pre-contractual obligations or legitimate interest in direct marketing on our part and in the enhancement of our products and services or consent

§ Resolving service disruptions as well as for security reasons

Legal basis: Fulfillment of our legal obligations within the scope of data security and predominantly, legitimate interest in resolving service disruptions as well as in the protection of our offers.

§ Self-promotion and promotion by others as well as market research and reach analysis done within the scope statutorily permitted or based on consent

Legal basis: Consent or predominantly, legitimate interest on our part in direct marketing if in accordance with data protection and competition law

§ Live Chat - Answering user requests within the scope of a chatbot

Legal basis: Fulfilment of contractual obligations or pre-contractual measures for your desired and legitimate interest in the improvement of our online offer/products and services contact as well as maintaining business relations.

§ Safeguarding and defending our rights

Legal basis: Legitimate interest on our part in the assertion and defense of our rights.

2.3 Retention periods

Principally, we store your data for as long as it is necessary to render our online offers and connected services or for as long as we have a legitimate interest in storing the data (e.g. we might still have a legitimate interest in postal mail marketing after fulfilment of our contractual obligations). In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfilment of legal obligations (e.g. due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time).

2.4 Data transfer

2.4.1 Data transfer to other controllers

Principally, your personal data is forwarded to other controllers only if required for the fulfilment of a contractual obligation, or if we ourselves, or a third party, have a legitimate interest in the data transfer, or if you have given your consent. Particulars on the legal basis and the recipients or categories of recipients can be found in the section “Processing purposes and legal basis” (see no. 2.2).

Additionally, data may be transferred to other controllers when we are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.

2.4.2 Transfers to Service providers (general)

We involve external service providers with tasks such as sales and marketing services, contract management, payment handling, programming, data hosting, and hotline services. We have chosen those service providers carefully and monitor them on a regular basis, especially regarding their diligent handling of and protection of the data that they store. All service providers are obliged to maintain confidentiality and to comply with the statutory provisions. Service providers may also be other Bosch Group companies.

2.4.3 Transfer to recipients outside the EEA

We might transfer personal data to recipients located outside Belgium and EEA into so-called third countries. In such cases, prior to the transfer we ensure that either the data recipient provides an appropriate level of data protection or that you have consented to the transfer.

You are entitled to receive an overview of third country recipients and a copy of the specifically agreed-provisions securing an appropriate level of data protection. For this purpose, please use the statements made in the “Contact” section (see no. 13).

3 Children

This online offer is not meant for children under 13 years of age.

4 Additional information on service

4.1.1 Connection to our website through social media

We offer you the opportunity to connect to our website with social connections such as Facebook, Instagram, LinkedIn, Youtube and X.

To register, you will be redirected to the relevant social network page, where you can log in with your data. Therefore, your respective network account is linked to our service. In doing so, your public profile information, your email address and the identification marks of your friends in the network and, where applicable, other data will be transmitted to us by the relevant social network.

Conversely, the social network used for registration receives your login status, browser data and IP address. The provider of the social network or its server may be located outside the EU or the EEA (for example in the United States).

If you do not want data transfers to take place between us and the social networks, please do not log in via the social registration services but use our own registration service.

5 Contact

5.1 Contact form

You can contact us via a contact form available for this purpose. We store and use the data entered in the contact forms, such as name, email address, address and phone number, to communicate with you. We process your personal data on the basis of our legitimate interest in customer support and improving our products and services.

5.2 Chatbot

We offer you the opportunity to get advice on our products and services via a chatbot. In this case, your personal data will be processed on the basis of our legitimate interest in customer support and improvement of our products and services.

When using the chat, we record the chat history. Once the chat is complete, this data will be deleted, unless the chat is part of a support or service request. In the latter case, the content of the chat is assigned to your customer account and stored for the purpose of performing the contract.

6 Security

Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws. We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change, or unauthorized disclosure or unauthorized access. Our security measures are, pursuant to technological progress, constantly being improved.

7 Log Files

Each time you use the internet, your browser is transmitting certain information which we store in so-called log files.

We store log files to determine service disruptions and for security reasons (e.g., to investigate attack attempts) for a period of 90 days and delete them afterwards. Log files which need to be maintained for evidence purposes are excluded from deletion until the respective incident is resolved and may, on a case-by-case basis, be passed on to investigating authorities.

Log files are also used for analysis purposes (without the IP address or without the complete IP address).

In log files, the following information is saved:

• IP address (internet protocol address) of the terminal device used to access the online offer;
• Internet address of the website from which the online offer is accessed (so-called URL of origin or referrer URL);
• Name of the service provider which was used to access the online offer;
• Name of the files or information accessed;
• Date and time as well as duration of recalling the data;
• Amount of data transferred;
• Operating system and information on the internet browser used, including add-ons installed (e.g., Flash Player);
• http status code (e.g., “Request successful” or “File requested not found”).

8 External links

Our online offers may contain links to internet pages of third parties, in particular providers who are not related to us. Upon clicking on the link, we have no influence on the collecting, processing, and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is naturally beyond our control. We do not assume responsibility for the processing of personal data by third parties.

9 Usage of cookies

In the context of our online service, cookies and tracking mechanisms may be used. Cookies are small text files that may be stored on your device when visiting our online service. Tracking is possible using different technologies. In particular, we process information using pixel technology and/or during log file analysis.

9.1 Cookies Categories

We distinguish between cookies that are mandatorily required for the technical functions of the online service and such cookies and tracking mechanisms that are not mandatorily required for the technical function of the online service.

It is generally possible to use the online service without any cookies that serve non-technical purposes.

9.1.1 Technically required cookies

By technically required cookies we mean cookies without those the technical provision of the online service cannot be ensured. These include e.g. cookies that store data to ensure smooth reproduction of video or audio footage.

Such cookies will be deleted when you leave the website.

9.1.2 Cookies and tracking mechanisms that are technically not required

We only use such cookies and tracking mechanisms if you have given us your prior consent in each case. With the exception of the cookie that saves the current status of your privacy settings (selection cookie). This cookie is set based on legitimate interest.

9.1.2.1 Analytics

We use analytics tools to improve our products and services. For example, we measure the number of page views or your behavior on our website. This may also include evaluating log files.

9.1.2.2 Marketing

The use of marketing cookies and tracking mechanisms such as web beacons allows us to show you personalized offers based on an analysis of your interests and usage behavior.

9.1.2.3 Conversion tracking

Our conversion tracking partners place a cookie on your computer (“conversion cookie”) if you accessed our website via an advertisement of the respective partner. Normally these cookies are no longer valid after 30 days. If you visit certain pages of our website and the cookie has not yet expired, we and the relevant conversion partner can recognize that a certain user clicked on the advertisement and thereby was redirected to our website. This can also be done across multiple devices. The information obtained by means of the conversion cookie serves the purpose of compiling conversion statistics and recording the total number of users who clicked on the respective advertisement and were redirected to a website with a conversion tracking tag.

Please note that using the tools might include transfer of your data to recipients outside of EEA where there is no adequate level of data protection pursuant to the GDPR (e.g. the USA).

· Name: Google Analytics

Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

Function: Analysis of user behaviour (page retrievals, number of visitors and visits, downloads), creation of pseudonymous user profiles based on cross-device information of logged-in Google users (cross-device tracking), enrichment of pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking, and retargeting in conjunction with Google Ads

9.3 Management of cookies and tracking mechanisms

You can manage your cookie and tracking mechanism settings in the browser and/or our privacy settings on our website.

Note: The settings you have made refer only to the browser used in each case.

9.3.1 Deactivation of all cookies

If you wish to deactivate all cookies, please deactivate cookies in your browser settings. Please note that this may affect the functionality of the website.

9.3.2 Management of your settings with regard to cookies and tracking mechanisms not required technically

When visiting our websites, you will be asked in a cookie layer whether you consent to our using of any marketing cookies or tracking mechanisms, respectively.

In our privacy settings, you may withdraw the consent with effect for the future or grant your consent at a later point in time.

9.4 Plugins

Our online offers include the use of plugins provided by various social and other networks.

These plugins are additional features made available by the network providers.

As a default setting, these plugins are inactive.

To enhance the protection of your data when visiting our online offer, we use a “2-click solution” to integrate the plugins into the page. This 2-click solution keeps your visit to our websites from being recorded and possibly evaluated by the providers of the respective plugins by default.

If you do not wish the providers of the respective networks to receive data about your use of this online offer and possibly to store or further use this data, you should not activate the respective plugins.

9.4.1 Activating plugins

You yourself can decide whether you want to interact with the respective provider’s network and whether your data is to be transmitted to the respective provider or not. Only if you click on the button provided (“Agree”) will the respective plugin be activated and integrated into the page, and the content of the respective plugin be transmitted from the server of the associated provider directly to your browser. A second click will then allow you to perform the desired interaction with the network. If you decide to activate a plugin, you give us permission to process your data based on your consent.

9.4.2 Collection of data by providers

When a plugin is activated, your internet browser establishes a direct connection to the respective provider’s servers. Even if you do not have a user account with the provider or are not currently logged in to such an account, this connection notifies the respective provider that your internet browser has called up the corresponding page of our online offer.
If you already have a user account with a provider of a network and are already logged in when you visit our websites, the operator of the respective network may be able to assign the visit to your personal user account as soon as you activate plugins. This may enable the provider to analyze your usage behavior and store it in a profile.

In addition, your IP address and other data about your browser settings will be transmitted by your internet browser directly to a server of the respective provider and may be stored there.

9.4.3 Further processing of data by providers

Plugins are additional features made available by network providers. We therefore have no influence on the further processing of the data that the respective network providers’ plugins collect and store.
To find out more about the purpose and scope of each provider’s activities to collect, further process, and delete data, as well as about your respective rights and data protection options, please consult the respective provider’s privacy policy.

9.4.4 Deactivate the plugin

If you activate a plugin, the activation applies to the specific plugin only, and only for as long as you visit the page into which the plugin is integrated.
If you no longer wish to use an activated plugin, it can be deactivated by reloading the website. Please note that this does not affect data that has already been transmitted. 

We use plugins from the providers listed below:

9.4.4.1 Google Maps

Prodiver : Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

We use the Google Maps map service through a localized API (programming interface)

To use this function, your IP address must be collected. This information is transmitted directly to the Google server located in the United States for storage. We are not responsible for the processing and therefore have no influence on the transfer of your information.

For more information, see Google’s privacy policy

9.4.4.2 YouTube

Prodiver : Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Function : Playback of audio and video files.

For more information, see Google’s privacy policy

10 User rights

To enforce your rights, please use the details provided in the “Contact” section (see no. 13). In doing so, please ensure that an unambiguous identification of your person is possible :

· Right to information and access

You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data.

· Right to correction and deletion

You have the right to obtain the rectification of inaccurate personal data. As far as statutory requirements are fulfilled, you have the right to obtain the completion or deletion of your data.

This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see the following).

· Restriction of processing

As far as statutory requirements are fulfilled you have the right to demand for restriction of the processing of your data.

· Data portability

As far as statutory requirements are fulfilled you may request to receive data that you have provided to us in a structured, commonly used and machine-readable format or – if technically feasible – that we transfer those data to a third party.

· Right of objection

10.5.1 · Objection to direct marketing

Additionally, you may object to the processing of your personal data for direct marketing purposes at any time. Please take into account that due to organizational reasons, there might be an overlap between your objection and the usage of your data within the scope of a campaign which is already running.

10.5.2 · Objection to data processing based on the legal basis of “legitimate interest”

In addition, you have the right to object to the processing of your personal data at any time, insofar as this is based on “legitimate interest”. We will then terminate the processing of your data, unless we demonstrate compelling legitimate grounds according to legal requirements which override your rights.

· Withdrawal of consent

In case you consented to the processing of your data, you have the right to revoke this consent at any time with effect for the future. The lawfulness of data processing prior to your withdrawal remains unchanged.

· Right to lodge complaint with supervisory authority

If you have any concerns regarding our processing of your personal data, or are not satisfied with our handling of any request by you in relation to your rights, you also have the right to make a complaint to the Data Protection Authority to the following details:

Drukpersstraat 35,

B - 1000 BRUXELLES

Phone : +32 (0)2 274 48 00

Website: https://www.gegevensbeschermingsautoriteit.be/

Email: contact@apd-gba.be

11 Change of the data protection notice

We reserve the right to change our security and data protection measures. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to changes.

12 Contact

If you wish to contact us, please find us at the address stated in the “Controller” section (see no. 2).

To assert your rights please use the following link:

https://request.privacy-bosch.com/entity/RBVB/lang/nl-NL/

To notify data protection incidents please use the following link:

https://www.bkms-system.net/bosch-dataprotection

For suggestions and complaints regarding the processing of your personal data we recommend that you contact our data protection officer:

Data Protection Officer

Information Security and Privacy (C/ISP)

Robert Bosch GmbH

Postfach 30 02 20

70442 Stuttgart

GERMANY

or E-mail to: DPO@bosch.com

Date of last revision: 12 septembre 2025